Managing Yourself Through Grief
Loss and grief are part of life; be it the death of loved ones or loss of business they evoke emotions in us all, to varying degrees. How we listen to and support each other will often determine how well we work, learn and live with those that matter to us.
When my mum was diagnosed with terminal cancer in September 2006, work was a safe place. I did tell my District Manager because she needed to know and she was super supportive but I asked that my team not be told. I didn’t want people to ask if I was okay. I obviously was not okay and talking about it did not make me feel better.
What I needed was time and space to focus on things I could have a positive impact on and things that made me feel good. I was probably the most effective manager and parent at the time. I would switch from roles effortlessly. I would show up and listen and be with my mum; rock up for my team meetings with lots of ideas and play with my children with a smile. I had it all together or so I thought. My mum passed away 30th Nov 2006. Continue reading Managing Yourself Through Grief
Guilt Free Living
I have been experimenting this past couple of weeks with listening to the emotion of guilt as a warning light. I have noticed that I feel guilty when I don’t do what feels right to me and I feel guilty when I don’t live up to what I perceive to be other people’s expectations. This difference was highlighted and clarified more as I read the book – Journey Through The Guilt Trip – by Lee Lam who talks about guilt that moves and guilt that glues.
Guilt that moves
When I listen, the guilt that is triggered because it doesn’t feel right for me is, as Lee suggests, guilt that moves. I am moved to take action to correct things. This is because the guilt is a result of my own core values or as she refers to them as my personal code being broken. Continue reading Guilt Free Living
Why Do I Hate The Question – What Do You Do?
One of the questions I and many others seem to hate is the question; What do you do?
Over the years I have been curious about why certain questions trigger a clear and concise answer whilst others send the recipient into a state of panic.
For me this question used to bring about an instant feeling of shame, frustration and embarrassment.
I now know that is because my system was anticipating a repeat experience of what had happened before. That all too familiar sinking feeling inside, as I started to speak and the blank and disinterested expression drifted over my questioner’s face. Almost as quickly as the words were out I could see that they were not landing and so I changed tact; changed language and still nothing; nada and so I would continue to incompetently meander the many lanes of my life experience and all that 30 years has taught me about motivating change …only to be left hanging.
Only in reality this actual person didn’t respond in that way; they had said very kindly that was interesting and that everyone needs my services. But I am not able to hear this fully because my system has decided to shut down and go on defense because of my past experience.
How to ask good questions?
It is interesting when I work with clients and they say things like; “I hate that question.” or “I was dreading you asking me ‘those’ questions.
It was comments like this that made me curious about what was happening for them in that moment and what kind of question would be a good question for them right?
Sometimes I just say and when you hate that question what kind of question would you like to me ask or when you hate that question what would you like to have happen? Sometimes I just sit and wait and notice what happens next?
Sometimes another question is offered up and sometimes space and time to think is all that was needed.
Every time I am in conversation with someone I am calibrating which questions work for this person in this moment and it can and does change even as we speak. One minute they hate a question and next they love it. (Usually when they know the answer)
And I am no different, so I am always curious about questions I find uncomfortable and I am learning that I don’t have to answer all of them and that there is great value in understanding why a question triggers me.
Getting Permission To Ask Questions
When I first learned the question “What would you like to have happen? ” I loved it. I had not really asked myself what I wanted or been asked it and although the answer did not flow I loved the feeling clarity gave me when I had a solution.
This question for me is the first step to clarity and solution and I love clarity.
So I embrace the question no matter how uncomfortable it is at first to find the answer because I know how I will feel post thinking; reflecting and or talking.
When I came out of training I was so excited by this new feeling I wanted my friends and family to feel it too.
I wanted them to know themselves well and I wanted to know them but turns out that asking questions without permission doesn’t go down too well.
And that people need time to have their story of pain and frustration heard before they are ready to move on to solution and that I had to learn patience and tolerance to listen to the problem for longer than I was naturally comfortable with.
Which is when I started to transition from Strength and Solution Detective to The Listening Detective. I learned the solution for some was simply to be heard. They didn’t want to be fixed or made to feel better they needed a moment to feel the pain; the disappointment and for the emotion to be expressed.
And some simply don’t like questions that they cannot answer instantly with confidence because they think they will be judged and others love a question that challenges their thinking and there have been many variations in between.
The most important defining difference was permission to ask questions.
What I was forgetting is that my clients had paid me to ask questions and when I went on training we had all paid to learn how to ask good questions and listen better so we by default had permission.
Now I clarify my intention and say I have some questions that may or may not give you some insight; Are you happy for me to ask you some questions? If they say no I have to be okay with both them and I not knowing.
Questions love or hate them?
Having explored this in detail with many clients and explored myself why I like some questions and not others I discovered that we each have our own definition of what is a good question which is why we model and explore as a group how to ask good questions on our 3 day retreat Motivate Manage or mentor. (Next retreat is 25th -27th Oct)
If you know you get really uncomfortable answering questions one to one or in groups then it is likely it will impact your relationships, your decisions and your overall success and happiness. We each have a different relationship with questions and our critic has it’s own story and then we have those emotional triggers that we just can’t seem to control that result in our blushing, stuttering or in my case waffling.
Question of the week
This week I noticed a sense of relief as I finally had an answer to the question:
What do you do?
Up to this point that question would fill me with dread and I always hated the torrid of verbal diarrhea that poured out of my mouth because I felt that I just could not get myself understood, and that meant I couldn’t help as many people as I wanted to.
I know that 10,000 people woke today with private tears and frustration because a boss said you need to speak up more or you need more confidence and yet they weren’t able to ask the all important questions to gain clarity of what defines more and what is their definition of confidence?
I break down the barriers that prevent individuals from being heard and understood so that they can live with clarity and confidence in themselves and their decisions.
I would love your feedback – does this response resonate with what you think I do? Do you think I have nailed it? Is there anything missing?
When we are on our own or in groups questions are asked and we either choose to respond or we don’t and whatever we decide has an impact on us and those that matter to our success and happiness. I don’t want you or anyone you know ever to feel stuck, isolated and on their own with a problem when a change in style of listening could be all they need to have the confidence to listen to and trust their own inner wisdom.
And please let me know what do you do?
Do you love or hate that questions?
The Listening Detective (aka The Strength and Solution Detective)
For A Better Perspective Call The Listening Detective
Founder of Step by Step Listening, Sheryl Andrews has always been keen to create space where other people felt safe to speak their truth no matter what that was. She is well known for her ability to motivate, manage and mentor others through change and loves nothing more than helping others feel heard understood and of value by training them in the art of non-judgmental listening and practical ways to turn overwhelm and frustration into a clarity and confidence.
At Step by Step Listening we are not always the right support and sometimes the first step is understanding what you want; what you don’t want and what kind of resource or support you need right now.
Our goal is to leave you with clarity and confidence in yourself, your decision and your next best step for now.
We runs retreats, one to one coaching and online group coaching course to suit every budget; style of learning and location. Space and time to gain clarity, focus and direction whilst developing your ability to listen to yourself and others without judgement or assumption.
For regular updates and examples of how listening skills can resource you to manage yourself, time and others through change check out Free Success without stress newsletter
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I Just Can’t Find The Words
One of the hardest things to articulate, can be to express how we feel.
Emotions can be like waves lapping gentle against the shore and they can be like a tsunami crashing and pushing everything else out of the way and then they can be this indescribable sensation that makes us behave that doesn’t make sense of who we are or who we want to be.
Clean Language as a questioning technique gives you access to questions that help you pay attention to those sensations by asking questions like; Where is that feeling? Does that feeling have a shape or size? Is that feeling inside or outside? That feeling is like what? Continue reading I Just Can’t Find The Words
I Just Don’t Want To Talk About It
We often hear people say it is good to talk; but sometimes it really isn’t. Sometimes it is best for us to take time to clarify our thoughts before we speak and yet so many tell us to talk about how we feel. Some like me talk to think; and others think to talk.
For the external processors like me it is often quite useful to talk out what we are thinking but the person listening needs to have a thick skin. They need to be able to listen to things without taking them personally. They need to be able to listen without judging that I am waffling and not getting to the point fast enough or complaining that what I am saying makes no sense. I am not talking for you to understand; I am talking for me to do understand. I am quite often metaphorically sorting through my thoughts and all I need is for someone to ask questions and repeat back something I have said to help me notice what I am actually saying. But it doesn’t work to interrupt and correct me. Continue reading I Just Don’t Want To Talk About It
Healing My Heart
Today is a quiet day for me. My heart feels so much better already and I am now mentally prepared to hear whatever the Dr’s have to say. I feel okay. I am no longer scared I now see hospital and their teams as part of my support network. Thank you to everyone who stepped forward and helped.
My Heart Is Broken
For those that don’t know yet I was recently told that the bottom of my heart is not working properly; it is not opening fully. Whilst I know the medical profession are talking about the ‘physical’ heart and I am working with them to heal that on a physical level; by resting, changing my food and lifestyle.
I am also being curious about what am I not opening up my heart to right now or what or who am I holding in my heart right now that is causing this heaviness. Or what am I opening my heart to that could damage it; both physically and emotionally. I am really listening to what my body and heart are trying to tell me that I am not hearing or didn’t hear? In this moment I am so grateful for knowing what kind of listening I need and who is best to provide it and to be able to ask for the support I need in this moment. Continue reading My Heart Is Broken
Many Rooms Within Us
The Listening Experience
One of the most amazing rewards of being a trained listener is that I get to listen to some amazing people; who have the most amazing resources within them. As they tap into their inner wisdom the words flow and sometimes they are their own words; sometimes they are words from something they have read or heard that captures how they feel; other times they cannot be sure of the source only that the words make sense of their own experience now in this moment.
How To Manage Resentment
Resentment in the dictionary is defined as “bitter indignation at having been treated unfairly.”
It was one of those emotions I often liked to pretend I did not experience because I just wanted to be seen as a lovely, kind and caring person inside and out.
But it really bloody hurts when you feel that you have been treated unfairly and often we are totally justified to feel resentment or resentful. The difficulties come with what happens next. If you hang onto resentment almost denying that is how you feel it can fester inside. Therefore, how you process and then act on your emotions determines your efficiency and your effectiveness. Continue reading How To Manage Resentment
The Importance of Using Their Words Exactly
How many times have you said to someone or they have said to you; “You are not listening?”
So much frustration and overwhelm can be created simply because some speaks and feels completely frustrated that what they have said has been misunderstood.
Many relationships breakdown because our brain hears words, phrases and tones and assimilates it with what we already know and then completes the picture on auto pilot and then when we summarise what we heard often we add in our interpretation and tone.
We then get accused of not listening, when in fact we are listening but we are not necessarily leaving the other person feeling heard.
In this short video I talk about the importance of using their words exactly. I am aware when I watch this video back that this is role play and I am aware that summary is an extreme version and that your summaries might be more accurate.
The important thing to notice is whether the response you get is similar or not as the response we get is the only true calibration of what is working. Not everyone will tell you how it feels and some won’t ask for feedback for fear of what they might hear.
So often these thoughts are kept inside; slowly but surely undermining communications and relationships.
If you are keen to be the best manager, leader and or parent you can be and you want to develop your skills to Motivate, Manage or Mentor others;
Don’t miss our annual retreat where we explore listening, questioning and feedback skills and unravel what is holding you back from getting or giving the response you want.
Founder of Step by Step Listening, Sheryl Andrews has always been keen to create space where other people felt safe to speak their truth no matter what that was. She is well known for her ability to motivate manage and mentor others through change and loves nothing more than turning overwhelm into a clarity and confidence that change can and is happening.
Sheryl and her team now runs retreats, one to one coaching and online group coaching course that provide you with a space and time to gain clarity, focus and direction whilst unraveling what is really holding you back and plan your next best step with confidence. For regular updates and examples of how listening skills can resource you to manage yourself, time and others through change check out Free Success without stress newsletter
Follow Step By Step Listening on Social Media